Delete your account in the app or on the website
Sign in, then go to My Profile → Danger zone → Delete account. You'll be asked to confirm by typing your full name.
Deletion happens in two stages. First, your request hides your profile, signs you out of every device, and emails you a restore link. Then, 30 days later, your personal information is permanently anonymised. You can change your mind at any point during those 30 days by clicking the restore link in your confirmation email.
Before you can delete
You'll need to clear a few things first — the Danger zone screen links directly to each one so you can resolve them through their normal cancel flow:
- Any active subscription
- Any future or upcoming bookings
- Any outstanding payments
Coaches and club staff have a few extra checks — active classes with upcoming bookings, pending payouts, a Stripe Connect balance, and handing off any head-coach role — which the same Danger zone screen lists and links to.
Can't sign in?
Email us from the email address on your account and ask us to delete it. We'll confirm your identity and process the request for you.
What we delete, 30 days after your request
- Your name (replaced with "Deleted User")
- Email address (replaced with an unusable placeholder)
- Phone number
- Date of birth
- Profile photo
- Home address
- Emergency contact details, including any you gave when booking a class
- Health and emergency information you saved for your children or other dependants: allergies, medical notes, dietary requirements and their emergency contacts
- Working With Children Check number, state and expiry date
- How you found AllSquads (the ad or page you arrived from)
- Your conversations with the AllSquads assistants
- Saved payment methods
- Notification preferences
- Session and push notification tokens
- The email and phone fields on your marketing consent records
What we keep, and why
- Bookings and attendance history — retained, linked to your anonymised account
- The names of children or other dependants you booked for stay on those past bookings; their health and emergency details are removed
- Reviews you left and messages you sent — retained, shown to others as "Deleted User"
- Invoices — retained for 5 years (Australian Taxation Office)
- Marketing consent records — retained for 7 years (Spam Act 2003), with the email and phone fields removed
- Audit and security logs — retained for 7 years
- Counts of how the assistants were used, with no message text and nothing linking them to you
- Stripe Connect accounts (coaches) — disconnected from AllSquads; Stripe retains the account per its own policy
Closing a club account
Deleting your personal account doesn't close a club. A club owner or admin can close the whole club account separately, from Dashboard → Settings → Danger zone → Delete club account.
For the full detail on what's collected and how it's used, see our Privacy Policy.