AllSquads Coach and Club Services Agreement

Please read this agreement carefully. By signing up to the AllSquads platform, accepting these terms electronically, or continuing to use the platform to sell Class Bookings, session packs, subscriptions, court hire or merchandise, you agree to be bound by this Agreement and our Privacy Policy.

1. This agreement

1.1 Parties

This agreement is between All Squad Technologies Pty Ltd (ACN 677 516 022, ABN 58 677 516 022), trading as AllSquads, of Unit 4, 32 Armrick Avenue, Broadbeach QLD 4218 ("AllSquads", "we", "us" or "our"), and the entity or individual identified at signup as the coach, club, academy or facility operator ("you" or "your").

1.2 Authority to bind

If you are accepting this agreement on behalf of a company, partnership, association or other legal entity, you warrant that you have the authority to bind that entity and its Affiliates. All references to "you" and "your" are references to that entity.

1.3 What AllSquads provides

AllSquads operates an online booking and management platform for sports coaches, clubs and facilities, including booking, payments, scheduling, customer relationship management (CRM), communications, AI agents, reporting, embedded booking widgets, and related services (the "Services"). A full description of the Services is available in the platform documentation and may be updated from time to time.

1.4 Changes to this agreement

We may change this agreement by posting an updated version on our website and notifying you in-platform or by email. Material changes take effect no less than thirty (30) days after notice. Your continued use of the Services after the effective date constitutes acceptance of the updated terms. If you do not accept a material change you may terminate under Section 25 before the change takes effect.

2. Agency appointment

2.1 Limited payment collection agent

For the duration of this agreement, you appoint AllSquads as your limited agent to sell, and to collect payment for, the Class Bookings, session packs, subscriptions, memberships, court hire and Pro Shop products that Customers purchase through the platform ("Platform Sales"). You authorise AllSquads to charge Customers the Class Booking Price (inclusive of any GST you are liable for) and to collect that amount on your behalf. Payments you take directly from Customers outside the platform (for example cash recorded against a booking in your dashboard) are not Platform Sales, but remain subject to Section 18.

2.2 Who supplies what

You are the supplier of each Activity and product to the Customer. AllSquads is not a party to that supply and does not provide coaching, facility or retail services to Customers. AllSquads makes its own, separate supplies: (a) to Customers, the booking service for which it charges the Booking Fee; and (b) to you, the Services, for which it charges subscription fees and the Platform Fee. The Booking Fee is AllSquads' own revenue and is not collected on your behalf.

2.3 Your listing obligations

You warrant that all information provided in your profile and each Class Listing — including description, schedule, pricing (inclusive of GST), capacity, location, cancellation policy, qualifications, images and the identity of any person delivering the Activity — is accurate, lawful and kept up to date. You must correct any inaccuracy immediately.

2.4 Cancellation policy disclosure

You must select and clearly display the cancellation policy that applies to each Activity. The policy will be surfaced to the Customer in the Class Listing, cart, checkout, booking confirmation email and cancellation flow. You remain liable for honouring the policy you select.

2.5 Refund liability

You are solely liable for any refund, credit, re-supply or compensation to Customers (including Chargebacks) arising from: (a) your cancellation policy; (b) your cancellation, rescheduling or material alteration of an Activity; (c) your failure to deliver an Activity with due care and skill; or (d) any matter for which you are responsible under the Australian Consumer Law. AllSquads may, as your agent, process the refund or credit and deduct the amount from funds held on your behalf or from a later payout.

3. Your account and onboarding

3.1 Account types

AllSquads offers separate account structures for Independent Coaches and for Clubs (including academies and facilities). You must select the correct account type at signup. Clubs may invite coaches and administrators as team members under the Club account (see Section 16).

3.2 Business information

You must provide and maintain accurate business information, including your legal entity name, trading name, ABN, Stripe Connect account details, bank account details for payouts, and principal place of business.

3.3 Verification

We may require identity, business or qualification verification before activating certain features (including payouts). You must cooperate with reasonable verification requests.

4. Pricing tiers and platform fees

4.1 Subscription tiers

AllSquads offers a range of subscription tiers for coaches and clubs, each with a subscription fee (monthly or annual), a Platform Fee rate, and a set of included features. The current tier matrix is published at allsquads.com.au/pricing and is incorporated by reference into this agreement. Paid tiers may start with a free trial period, during which the paid tier's features and Platform Fee rate apply.

4.2 Platform Fee

A Platform Fee, expressed as a percentage, is deducted from the amounts payable to you before each payout. It is calculated on the amount paid for your Platform Sales through the platform (including bookings funded by redemption of credits that are payable to you under Section 7.3, and the voucher-funded portion of a booking under Section 7.6). It is not charged on payments you receive directly outside the platform, except a booking that receives platform services under Section 4.3. When a Customer uses credits you issue yourself to book through the platform, the Platform Fee is charged on the value of those credits and deducted from your next payout. The Booking Fee is charged once per booking, on its price after any promo code or discount (Section 4.3): the Customer pays it when they pay part of the booking by card, and otherwise it is deducted from your next payout. The rate is the rate for your subscription tier (or any rate specifically agreed with you) applying at the time the payout is calculated — a tier or rate change applies to all amounts not yet paid out, but never to payouts already made. The current rate is shown in your dashboard and on the public pricing page.

4.3 Booking Fee charged to Customers

AllSquads charges Customers a Booking Fee for using the online booking service, calculated as a percentage of the price of each booking after any promo code or discount you offer (credits don't reduce it, except credit from a cancelled booking, which already paid its fee), subject to a minimum fee, and shown to the Customer before they pay. The Booking Fee is the same whichever payment method the Customer uses. If credits cover a whole booking, the Booking Fee is deducted from your next payout; a promo code or discount that covers it in full leaves no Booking Fee. It is not charged on payments you record directly outside the platform. The Booking Fee is AllSquads' revenue, is not part of the Class Booking Price, is not paid out to you, and is not refunded when a booking is cancelled or credited. You must not charge Customers a separate fee to offset it. You must not impose a surcharge on Customers for paying by card or any other payment method, whether through the platform or on payments you take directly. Customers on a booking you have recorded as paid in cash, or otherwise recorded as already paid outside the platform, do not receive SMS notifications for that booking unless it receives platform services under this Section 4.3 — otherwise they still receive email and in-app notifications. A booking paid in whole or in part using a government activity voucher (Section 7.6) is made online through the platform and still receives SMS.

A booking you record as paid directly to you, for a Customer with an account, receives the services of a platform booking: self-management, cancellation credit under your policy, a receipt and SMS notices. The Booking Fee (at the rate for that class type) and the Platform Fee apply to that booking and are deducted from your next payout. Any credit issued when it is cancelled is funded by you and is not paid out.

4.4 Changes to pricing

We may change subscription fees, Platform Fee rates, Booking Fee rates and tier inclusions on not less than thirty (30) days written notice. A change to a Platform Fee rate applies to payouts calculated after the effective date; a change to a Booking Fee rate applies only to purchases made after the effective date. If you do not accept the new pricing, you may terminate under Section 25.

4.5 Founding member and promotional pricing

Where you are enrolled on Founding Member or other promotional pricing, the locked-in rate applies as stated in that offer. The locked rate does not grant rights to future features not included in your tier.

4.6 Other fees

Card processing (Stripe) fees on Platform Sales are paid by AllSquads and are not deducted from your payouts. Other fees — such as SMS messaging and optional add-ons (for example additional AI agent messages beyond your tier allowance) — are disclosed in the dashboard and are payable in addition to the subscription and Platform Fees.

4.7 Overdue amounts

Unpaid subscription fees may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, from the due date. We may suspend the Services if amounts remain unpaid for more than fourteen (14) days after written reminder.

5. Class listings and activity types

5.1 Supported activity types

The platform supports group classes, social sessions, holiday camps, term classes (upfront, instalment, or auto-renew), open-ended subscription classes, private lessons, court and facility hire, session packs, and Pro Shop merchandise. Each has dedicated configuration in the dashboard.

5.2 Pricing, GST and accuracy

You are solely responsible for setting the Class Booking Price, which must include GST where you are registered for GST. You warrant that prices are accurate. You are responsible for reporting and paying any GST on your supplies to Customers; AllSquads collects the Class Booking Price only as your agent and does not account for GST on your supplies. AllSquads accounts for GST on its own supplies (the Booking Fee, the Platform Fee and subscription fees).

5.3 Discounts and member pricing

You may configure discount tiers, promo codes, member pricing and free trials in the dashboard. You must not use discounts in a misleading or deceptive way, and must comply with the Australian Consumer Law rules on comparison pricing.

5.4 Capacity, waitlists and invite-only classes

You may configure capacity, waitlists, age gates and invite-only status for each class. You must honour confirmed bookings up to your stated capacity.

5.5 Scheduling conflict engine

The platform provides a scheduling conflict engine that warns you of clashes between classes, courts, coaches and facility availability. The engine is decision support only — you remain responsible for resolving conflicts and for the accuracy of your schedule.

6. Recurring payments (instalments and subscriptions)

6.1 Configuration

You may enable term instalment plans and open-ended subscriptions for eligible classes. When you enable these features you must disclose the amount, frequency, first charge date, the number of scheduled payments (for terms), any notice period (for subscriptions), and the consequences of failed payments, in the Class Listing.

6.2 Failed payments

Where a scheduled instalment or subscription payment fails, AllSquads will retry it up to three (3) attempts in total, notifying the Customer between attempts and notifying you. If the third attempt fails, the Customer is automatically unenrolled. Failed one-off payments are not automatically retried; the Customer may retry from their dashboard. You must not attempt to bypass the platform to collect outside the platform; this constitutes circumvention and is treated as a material breach.

6.3 Committed term instalments

For term instalment enrolments, the Customer is committed to the full term and cannot cancel mid-term. You may, at your discretion, release a Customer early — in which case any previously collected payments remain payable in line with Section 2.5.

6.4 Subscription cancellation

For open-ended subscriptions, Customers may cancel via their dashboard. Cancellation takes effect at the end of the notice period you have set. Charges scheduled during the notice period remain collectable.

6.5 Subscription price changes

You may change the price of an open-ended subscription on not less than thirty (30) days notice to subscribers. You must honour committed term instalment prices for the committed term.

7. Credits

7.1 Issuance

You may issue credits to Customers as cancellation credits, promotional credits or pre-purchased credit packs. Credits are club-scoped (usable only at your club), expire twelve (12) months after issue (or such other period as you specify when issuing them), and are denominated at 1 credit = A$1.

7.2 Automated credit issuance

You may enable per-class automatic credit issuance for missed sessions. When enabled, the platform will issue credits in line with the rules you configure, without requiring manual approval. You remain responsible for the accuracy of the rules you enable.

7.3 Effect of credits on payouts

(a) Cancellation credits. Where a paid booking is cancelled and the Customer receives a credit, the cancelled booking is not paid out to you; AllSquads continues to hold the amount on your behalf against the credit. When the Customer redeems the credit on a later booking with you, that later booking is paid out to you at its full Class Booking Price (less the Platform Fee), as if it had been paid by card.

(b) Credits you issue. Credits you issue yourself (for example goodwill or promotional credits) are funded by you. A booking funded by those credits does not generate a payout for the credited amount.

(c) Late cancellation by a Customer. Where a Customer cancels outside your cancellation policy and no credit or refund is due, the booking remains payable to you.

7.4 Unredeemed credits

If a cancellation credit expires without being redeemed, the amount held against it is retained by AllSquads and is not paid out to you. You agree that this is part of the consideration for the Services.

7.5 No redemption for cash

Credits are not redeemable for cash, and you must not offer or promote credits as convertible to cash.

7.6 Government vouchers

Where you accept a government activity voucher (such as the Queensland Play On! voucher) through the platform, you are responsible for redeeming the voucher with the issuing government body and receive the voucher amount directly from that body. The voucher portion of a booking is not paid out by AllSquads. Any balance paid by the Customer by card is paid out to you under Section 12. The Platform Fee applies to the full booking value, including the voucher portion, and is deducted from your payouts.

8. Session packs

8.1 Product creation

You may create session pack products in the dashboard. A session pack is sold to a Customer for a single up-front payment and entitles the Customer to a set number of sessions at a discounted per-session rate.

8.2 Scope

By default, sessions in a pack may be used at any of your classes at the same or lower price point. You may tighten scope to a specific class in the product configuration.

8.3 Expiry

Session packs expire twelve (12) months from purchase. Unused sessions at expiry are forfeit; you must not reinstate expired sessions as a means of circumventing expiry rules.

8.4 Revenue recognition and payouts

You receive payout on session pack sales in accordance with Section 12. Refunds for unused sessions follow the cancellation policy disclosed on the product.

9. Court and facility hire

9.1 Setup

You may configure courts and facilities with availability windows, duration minimums, pricing bands, equipment inclusions and required add-ons. You warrant that the facility is safe, legally available for hire, and that any licences or permits required are held.

9.2 Damage, safety and conduct

You are responsible for the condition of the facility and for the safety of Customers using it. Damage or conduct disputes are to be managed between you and the Customer; AllSquads may assist in evidence collection but is not the contracting party.

9.3 Cancellations (weather, maintenance)

Where you need to cancel a court hire for weather, maintenance or safety reasons, you must notify affected Customers promptly and process credits or refunds in accordance with your policy.

10. Pro Shop

10.1 Your products, your sale

Pro Shop products are sold by you, not by AllSquads. AllSquads facilitates discovery, payment and record-keeping as your agent. Online Pro Shop payments are Platform Sales and are paid out under Section 12; orders paid on collection are paid directly to you. You are responsible for stock accuracy, fulfilment, shipping (where applicable), product safety and warranty.

10.2 Product compliance

You warrant that all products listed are lawful to sell, accurately described, and compliant with Australian product safety and labelling laws. The following categories are prohibited: tobacco; alcohol; prescription medicines; firearms or weapons; recalled products; products targeted at minors that include performance-enhancing or restricted substances.

10.3 Returns and warranties

You must publish a clear returns and warranty policy that complies with the Australian Consumer Law. You handle returns and warranty claims in the first instance; AllSquads will assist in dispute escalation.

11. Child safety, qualifications and insurance

11.1 Working With Children Checks

You warrant that every person delivering an Activity in which a minor may participate holds a current and valid Working With Children Check (or state-equivalent clearance, such as a Queensland Blue Card) as required by the law of the state or territory in which the Activity takes place, and that you hold records sufficient to demonstrate compliance. You must immediately suspend any person whose clearance is revoked, expired, or subject to negative assessment.

11.2 Supervision of minors

You must provide appropriate supervision ratios for Activities involving minors, having regard to age, skill level and the nature of the Activity. You must maintain a current child safety policy and comply with the National Principles for Child Safe Organisations (or equivalent applicable standards).

11.3 Emergency information

You must ensure that coaches and facilitators have access to the emergency contact and allergy information provided by Customers for minors participating in an Activity, and that this information is used only for the delivery and safety of the Activity.

11.4 Qualifications

You warrant that any qualifications, accreditations or affiliations represented in your profile or Class Listings (including coaching certifications, umpire credentials and association memberships) are true, current, and verifiable.

11.5 Insurance

You must hold and maintain, for the duration of this agreement, public liability insurance of not less than A$20 million per occurrence, and (where you deliver coaching services) professional indemnity insurance of not less than A$5 million per claim. You must provide a certificate of currency on request.

11.6 Background checks for staff

You are responsible for the background checks, training and supervision of your staff, contractors and volunteers. AllSquads does not verify the suitability of individuals you engage to deliver Activities.

12. Payments, Stripe Connect and payouts

12.1 Payment processing

Customer payments for Platform Sales are processed by Stripe into AllSquads' Stripe platform account, and Customer card statements show AllSquads as the payee. To receive payouts you must connect and maintain a verified Stripe Connect account linked to the platform. If you have not connected an account, or your account is suspended, restricted or disconnected, you may continue to sell, but payouts are held until a verified account is connected.

12.2 Payout schedule

AllSquads pays out weekly. Each payout covers a Monday-to-Sunday week and is paid, after review, in the following week (or on such other schedule as we notify). Amounts are allocated to the week in which the Activity takes place: casual sessions on the session date; term classes and camps on the date of the first session; court hire on the booking date. Memberships, subscription payments and Pro Shop sales are allocated to the week in which the payment is received. Each payout is the amount collected for those Platform Sales, less: (a) the Platform Fee; (b) refunds, Chargebacks and cancellation credits under Sections 2.5, 7.3 and 12.5; (c) the Platform Fee on voucher-funded bookings under Section 7.6; and (d) any other amounts you owe us under this agreement. Card processing fees are not deducted. A payout statement is available in the dashboard for each payout.

12.3 Funds held on your behalf

You authorise AllSquads to hold amounts collected from Customers for Platform Sales in its Stripe platform account on your behalf until they are paid out, applied to refunds or Chargebacks, or retained under Section 7.4, in accordance with this agreement.

12.4 GST and tax invoices

You are solely responsible for your own GST and income tax obligations, including issuing tax invoices to Customers for your supplies where required. AllSquads is registered for GST and issues tax invoices for its own supplies: to Customers for the Booking Fee, and to you for subscription fees and the Platform Fee (the Platform Fee is shown on your payout statement). AllSquads' published fees and rates are inclusive of GST.

12.5 Chargebacks

You are solely responsible for any Chargeback arising from a booking you fulfilled or failed to fulfil. AllSquads may debit your payout balance or invoice you for the Chargeback amount, plus reasonable investigation costs and any fees levied by Stripe or card networks.

12.6 Reconciliation disputes

If you believe a payout is incorrect, you must notify AllSquads in writing within thirty (30) days of the payout date. After that period the payout is deemed accepted.

13. Bookings, cancellations and modifications

13.1 Confirmation and attendance

You must honour confirmed bookings up to your stated capacity. Where you need to refuse admission, your decision must be reasonable and compliant with anti-discrimination law.

13.2 Changes and cancellations by you

You must notify AllSquads and affected Customers as soon as you become aware of any change to date, time, venue, coach or format, or any cancellation of an Activity. If the change is material and the Customer does not accept the alternative, you must refund or credit in accordance with your cancellation policy and Section 2.5.

13.3 Credit-based refunds

Where your cancellation policy provides for credits rather than refunds, those credits must be issued through the platform and are subject to the rules in Section 7. AllSquads does not reverse Stripe payments as a standard cancellation mechanism.

14. AI agents for business use

14.1 The Club Agent

The Club Agent is an AI assistant available in your dashboard to help you manage bookings, answer player questions, draft communications, and take actions on your instruction. The Club Agent operates on a read/write/confirm model: read actions complete without confirmation; write or destructive actions require your explicit confirmation.

14.2 Action audit

All actions performed by the Club Agent on your behalf are logged in the audit trail with "AI Agent" recorded as the actor. You remain responsible for actions you confirm, in the same way you are responsible for actions performed directly in the dashboard.

14.3 Usage allowances

Your subscription tier includes an allowance of AI agent interactions. Usage above the allowance may be charged at rates disclosed in the dashboard or — at our discretion — rate limited.

14.4 Not a substitute for professional advice

AI outputs are probabilistic and may be incorrect. You must not rely on an AI agent for legal, tax, medical, safety-critical or compliance decisions.

14.5 AI training data

AllSquads does not use your confidential Customer data to train third-party foundation AI models. Aggregated and de-identified data may be used to improve the platform, including its AI capabilities, in accordance with our Privacy Policy.

14.6 Customer Concierge on your behalf

Where the Customer Concierge interacts with your Customers on the AllSquads platform or via the embeddable widget, the Concierge operates under AllSquads' control. You remain the provider of the Activity and are responsible for the accuracy of the underlying Class Listing information.

15. Embeddable booking widget

15.1 Licence

AllSquads grants you a limited, non-exclusive, non-transferable, revocable licence to embed the AllSquads booking widget on websites you own or operate, solely for the purpose of taking bookings for your own Activities. You may configure permitted branding options in the dashboard.

15.2 Attribution

Where required by your subscription tier, the widget must display the "Powered by AllSquads" attribution. White-label widgets are available on eligible tiers.

15.3 Prohibited modifications

You must not modify, reverse engineer, reskin to impersonate a third party, or use the widget to display content that is not yours. You must not embed the widget on sites that breach Section 18 acceptable use.

16. Multi-club structures, team management and coach logins

16.1 Club accounts with team members

A Club account may invite coaches, administrators and other staff as team members. Team members operate under the Club account and use role-based permissions configured by the Club admin. Team member actions are attributed to the individual and visible in the audit trail.

16.2 Data scoping

Customer contact data, booking records and payout data collected under a Club account belong to that Club. Coach team members have access to Customer data within the scope of the Club; they do not acquire independent ownership of that data by virtue of coaching a class.

16.3 Coach leaving a Club

When a coach ceases to be a team member of a Club, the coach's access to Club-scoped Customer data ends immediately. The coach may export their individually-delivered coaching records (excluding Club-owned contact and booking data) in accordance with applicable data-protection laws.

16.4 Independent Coach accounts

Independent Coach accounts are owned by the coach. An Independent Coach may also be a team member of one or more Clubs, in which case the data separation rules in Section 16.2 apply.

16.5 Engagement and payment of coaches

AllSquads does not employ, engage or pay coaches, instructors or staff who deliver Activities for a Club. All Platform Sales for a Club's Activities are paid out to the Club, and the Club is solely responsible for engaging and paying its coaches and staff, including any wages, superannuation, PAYG withholding, contractor payments and workers' compensation. A coach who is a team member of a Club receives no payout from AllSquads in respect of that Club's Activities. An Independent Coach is paid out in their own right, for their own Platform Sales, to their own Stripe Connect account, and is responsible for their own tax obligations.

17. Contacts, CRM and marketing communications

17.1 Your contact database

The platform maintains a contact database for your account. Contacts are added automatically when a Customer books with you, or manually by you. You are an independent controller of personal information in your contact database and must comply with your own obligations under the Privacy Act 1988 (Cth).

17.2 Marketing consent and the Spam Act

You may send commercial electronic messages (email, SMS, push) to your contacts only where you have obtained consent as required by the Spam Act 2003 (Cth) and any other applicable law. Every commercial electronic message must clearly identify you as sender and include a functional unsubscribe mechanism; AllSquads' default templates include these.

17.3 Unsubscribe handling

You must honour unsubscribe requests promptly. Where the platform records an unsubscribe against a contact, you must not attempt to re-market to that contact through any channel.

17.4 Announcements channel

The announcements channel is a read-only broadcast channel from you to contacts who have booked with you. Announcements may contain transactional or marketing content provided they comply with the Spam Act.

17.5 SMS

SMS messaging (including marketing SMS) incurs per-message charges disclosed in the dashboard. You are responsible for the content of your SMS messages and for compliance with carrier codes of practice.

18. Acceptable use

You and your team members must not:

• list or deliver Activities that are unlawful, unsafe, or contrary to public health orders
• post content that is defamatory, misleading, discriminatory, obscene, or infringes third-party rights
• circumvent the platform to take bookings off-platform after a Customer has discovered the Activity on AllSquads, in order to avoid Platform Fees
• harvest or scrape Customer data beyond what the platform UI exposes to you
• interfere with, probe or attack the platform, the AI agents, or the systems of other users
• manipulate reviews, waitlists or booking counters, or write false reviews
• use the AI agents to fabricate content that misrepresents the Activity, your qualifications, or a Customer's status
• transfer Customer personal information outside the platform in a manner inconsistent with your privacy obligations

19. Reviews and ratings

19.1 Reviews are Customer-controlled

Reviews are submitted by Customers and reflect their honest opinion. You may not edit or remove Customer reviews. You may respond once to each review, and responses are subject to the acceptable use rules.

19.2 Disputing a review

You may dispute a review that you consider breaches our content rules by contacting AllSquads support with evidence. AllSquads will investigate and may remove reviews that breach the rules, but is not obliged to remove a review merely because you disagree with it.

19.3 Fake reviews and incentivisation

You must not solicit, write, incentivise or coordinate false or misleading reviews. Breach of this clause is a material breach and may result in suspension or termination.

20. Data protection and privacy

20.1 Privacy Act compliance

You must comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles and (where applicable) the General Data Protection Regulation in your handling of Customer personal information. You must have and publish a privacy policy consistent with those requirements.

20.2 Security of Customer data

You must implement reasonable technical and organisational security measures to protect Customer personal information you access through the platform, including access control, secure passwords, and prompt revocation of access for departing staff.

20.3 Data breach notification

You must notify AllSquads within twenty-four (24) hours of becoming aware of any actual or suspected unauthorised access to, loss of, or disclosure of Customer personal information obtained through the platform. You must cooperate with AllSquads on any joint notification or investigation. You remain independently responsible for your obligations under the Notifiable Data Breaches scheme.

20.4 Data exports and deletion

You may export your account and Customer data from the dashboard. On termination we will retain data as required by law and our Privacy Policy and will delete or de-identify remaining data in the ordinary course.

21. Intellectual property

21.1 AllSquads IP

AllSquads and its licensors own all right, title and interest in the Services, the platform, AllSquads trademarks and logos, and the Customer Concierge and Club Agent systems (excluding your content). You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Services during the term.

21.2 Your content

You retain ownership of your content (profiles, listings, images, messages, Pro Shop product content). You grant AllSquads a worldwide, non-exclusive, royalty-free licence to host, display, reproduce, adapt and distribute your content as necessary to operate, promote and develop the Services. You warrant that your content does not infringe third-party rights and that you have all necessary rights in images of identifiable people.

21.3 Copyright complaints

If a person believes content you have posted to the platform — including listing content, images, Pro Shop content or your profile — infringes their copyright or other intellectual property rights, they may email support@allsquads.com.au with: their contact details; the work concerned; where the content appears on the platform (a URL or other location); and a good-faith statement that they own the rights concerned or are authorised to act on the rights holder's behalf. AllSquads will review the complaint and may remove or disable the content promptly while the complaint is resolved. We will notify you of the complaint and you may respond. You must cooperate with AllSquads on any complaint about your content. We may reinstate the content if the complaint is not substantiated, and may suspend the accounts of users who repeatedly infringe.

21.4 Feedback

Any feedback, suggestions or improvement ideas you provide are licensed to AllSquads on a perpetual, royalty-free, sublicensable basis for use in the Services.

21.5 Aggregated data

AllSquads owns all aggregated and de-identified data derived from platform usage. We may use this data for any purpose consistent with the Privacy Policy.

22. Confidentiality

Each party must keep confidential information of the other party confidential, use it only for the purposes of this agreement, and protect it to at least the standard it uses for its own confidential information. Confidential Information does not include information that is public, independently developed, or received from a third party without restriction. This obligation survives termination for three (3) years.

23. Australian Consumer Law

Nothing in this agreement limits, excludes or modifies any consumer guarantee or other right that cannot be limited, excluded or modified under the Australian Consumer Law. Where liability under a consumer guarantee can be limited, our liability is limited to the re-supply of the relevant Service, or payment of the cost of re-supply.

24. Warranties, disclaimer and limitation of liability

24.1 Our warranty

AllSquads warrants that the Services will perform substantially in accordance with their published documentation. If they do not, we will use commercially reasonable efforts to correct the non-conformity; if we are unable to do so within a reasonable time, you may terminate this agreement and receive a pro-rata refund of prepaid subscription fees for the unused portion of the current term as your exclusive remedy.

24.2 Disclaimer

To the maximum extent permitted by law, and subject to Section 23, the Services are provided "as is". AllSquads disclaims all other warranties (express, implied or statutory), including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted access, and freedom from errors or viruses. AllSquads does not warrant that third-party offerings (including Stripe, Twilio, Postmark, Apple, Google or AI providers) will be continuously available.

24.3 Limitation of liability

To the maximum extent permitted by law, AllSquads' aggregate liability to you for all claims arising out of or in connection with this agreement (whether in contract, tort, statute or otherwise) is limited to the greater of (a) the fees you actually paid to AllSquads in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) A$1,000. AllSquads is not liable for indirect, consequential, incidental, special or punitive loss, including loss of profits, revenue, goodwill, data, opportunity or business interruption, even if advised of the possibility.

25. Term, termination and suspension

25.1 Term

This agreement starts on the effective date (the date you first accept it or start using the Services) and continues on a rolling basis until terminated in accordance with this Section.

25.2 Termination for convenience

Either party may terminate this agreement for convenience on thirty (30) days written notice. On termination you must cease offering new bookings and honour or refund all open bookings.

25.3 Termination for cause

AllSquads may terminate or suspend this agreement immediately on notice where: (a) you materially breach this agreement and fail to cure within fourteen (14) days of written notice (or, for breaches incapable of cure, immediately); (b) you fail to maintain required insurance or Working With Children Check records; (c) you are subject to a pattern of complaints or negative reviews indicating serious misconduct; (d) you become insolvent or subject to external administration; or (e) we are required to do so by law.

25.4 Suspension

We may suspend your access to the Services (or to a specific feature, such as payouts or AI agents) where we reasonably believe suspension is necessary to protect Customers, other users, the platform or us. Where practicable we will notify you of the grounds for suspension and give you an opportunity to respond.

25.5 Effect of termination

On termination: (a) your right to use the Services ends; (b) you must honour or refund all open bookings; (c) AllSquads will pay out final amounts owing to you after deducting outstanding amounts and reasonable reserves against potential Chargebacks for up to ninety (90) days; (d) clauses relating to confidentiality, indemnity, liability, IP, data and dispute resolution survive.

26. Your indemnity

You agree to indemnify AllSquads and its officers, employees and agents against any claim, loss, damage, cost or expense (including reasonable legal costs) arising from or relating to: (a) your breach of this agreement; (b) delivery of an Activity, including any injury, loss or damage suffered by a Customer; (c) your handling of Customer personal information; (d) content you post or distribute through the platform; (e) any Chargeback; or (f) your infringement of any third party's rights — except to the extent caused by AllSquads' negligence, wilful misconduct or breach of statutory duty.

27. Force majeure

Neither party is liable for any failure or delay in performing obligations (other than payment obligations already due) where the failure or delay is caused by circumstances beyond its reasonable control, including natural disasters, pandemic or epidemic, public health orders, acts of government, war, civil unrest, acts of terrorism, failures of utilities or third-party providers, or cyber-attack.

28. Disputes and governing law

28.1 Informal resolution

If a dispute arises, the affected party must notify the other in writing with a brief description and proposed resolution. The parties will attempt to resolve the dispute in good faith for thirty (30) days before commencing formal proceedings.

28.2 Arbitration

Any dispute not resolved informally will be finally resolved by binding arbitration administered by the Australian Centre for International Commercial Arbitration (ACICA) under its Commercial Arbitration Rules. The seat of arbitration is Brisbane, Queensland. Arbitration is individual — class, collective and representative arbitrations are not permitted.

28.3 Injunctive relief

Either party may seek urgent injunctive or other equitable relief from a court to protect intellectual property, confidential information or to stop ongoing material breaches, without breaching this Section.

28.4 Governing law

This agreement is governed by the laws of the State of Queensland, Australia.

29. General

29.1 Entire agreement

This agreement, together with our Privacy Policy, the published pricing page, and any order form or supplemental terms, is the entire agreement between the parties and supersedes any prior agreements.

29.2 Notices

Notices to AllSquads must be sent to play@AllSquads.com.au with a copy by registered mail to Unit 4, 32 Armrick Avenue, Broadbeach QLD 4218, marked for the attention of the Legal Department. Notices to you may be sent to the email address on your account or by in-platform notice.

29.3 Assignment

You may not assign or transfer this agreement without our written consent (not to be unreasonably withheld). We may assign or novate this agreement to an Affiliate or in connection with a sale of substantially all of our business, on notice to you.

29.4 Relationship

This agreement does not create a partnership, joint venture, employer-employee, franchise or fiduciary relationship between the parties, except to the limited extent of the agency relationship described in Section 2.

29.5 Severability

If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remainder will continue in full force and effect.

29.6 Waiver

No waiver is effective unless in writing signed by the waiving party.

29.7 Electronic signatures and communications

The parties consent to the formation of this agreement and the delivery of notices electronically.

29.8 Anti-bribery and sanctions

Each party must comply with applicable anti-bribery, anti-money-laundering and economic sanctions laws in connection with this agreement.

30. Contact

All Squad Technologies Pty Ltd (ACN 677 516 022)

Unit 4, 32 Armrick Avenue, Broadbeach QLD 4218

Email: play@AllSquads.com.au

Website: https://allsquads.com.au

31. Definitions