The short version

When you book a class and pay online, AllSquads adds a small booking fee on top of the class price at checkout. You always see the class price, the booking fee, and the total before you pay — the fee is never hidden inside the class price you're shown.

AllSquads calls this the booking fee. You might see it described elsewhere as a service fee or a checkout fee — it's the same charge.

The booking fee is AllSquads' service fee for booking and paying through the platform. It isn't a surcharge, and it's the same however you pay.

What the booking fee pays for

A booking you make and pay for yourself through AllSquads comes with:

booking and paying at any time, without contacting the club or coach;
automatic account credit if the club cancels, or if you cancel within the club's cancellation policy;
a receipt for every payment;
using account credits, promo codes, session packs and eligible vouchers;
saved payment methods and automatic renewal of subscriptions and memberships;
managing the booking yourself in My Bookings, including cancelling or transferring it under the club's policy.

There's no booking fee charged to you on a booking the club records as paid to them directly (for example in cash). If you have a real AllSquads account, that booking still gets the platform services above automatically — the club pays a booking fee and its own platform fee for it instead of you.

Your AllSquads account is free. It includes your profile, your children's profiles, a list of your bookings, messaging with your clubs and coaches, and the Concierge. You'll always be told if a club cancels or changes a booking.

How the fee is worked out

It's a percentage of what you actually pay for the class, after any credit. The percentage depends on the class type (group, term, camp, court hire, and so on) — see the Pricing Tiers help article for the full rate table by class type.
Minimum fee: 50¢, GST-inclusive. Every booking fee is at least 50¢, even when the percentage works out to less. This mainly affects cheaper bookings, where a small percentage would otherwise round to just a few cents.
Charged once per checkout, not once per class. If you book more than one class in the same checkout, AllSquads works out ONE combined booking fee for the whole checkout — you don't pay a separate 50¢ minimum for each class in your cart.
Only charged on what you actually pay. If an AllSquads credit at that club covers part of a booking, the booking fee is calculated only on the cash portion you still pay — never on the part covered by credit. If your credit covers the whole booking, there's no booking fee at all, because there's nothing left to pay.

How much fee will I pay? Four worked examples

Example 1 — a $5 drop-in class, no credit

A $5 drop-in class carries a 3% booking fee. 3% of $5 is 15¢ — below the 50¢ minimum, so the 50¢ minimum applies instead.

Class price: $5.00
Booking fee: $0.50 (the 50¢ minimum, not 3% of $5)
Total charged: $5.50

Example 2 — a $21 class, no credit

A $21 group class also carries a 3% booking fee. 3% of $21 is 63¢, which is already above the 50¢ minimum, so the percentage applies as-is.

Class price: $21.00
Booking fee: $0.63 (3% of $21.00)
Total charged: $21.63

Example 3 — a multi-session cart

You book three group classes in the same checkout: $8, $5 and $8 — $21.00 in total. Each class still has its own 3% group rate, but the 50¢ minimum is applied ONCE to the whole checkout, not to each class separately.

Combined class price: $21.00 ($8 + $5 + $8)
Booking fee: $0.63 (3% of the combined $21.00 — the same one fee a single $21 booking would carry, not three separate 50¢-minimum fees added together)
Total charged: $21.63

Example 4 — a booking part-paid with an AllSquads credit

You book a $180 class at a club where you hold a $72 AllSquads credit. The credit is applied to the class price first, leaving a cash portion for you to pay. The booking fee is then calculated only on that cash portion, at the class's 3% group rate.

Class price: $180.00
Credit applied: $72.00 → cash class portion: $108.00
Booking fee: $3.24 (3% of the $108.00 cash portion — not of the full $180)
Total charged: $111.24 ($108.00 cash class price + $3.24 booking fee)

If the credit had covered the full $180 instead, the cash portion would be $0 and no booking fee would apply — you'd pay $0.

What the booking fee covers

The booking fee pays for your use of the AllSquads platform: your account, managing your own profile and your children's profiles, and the booking, payment and communications that come with it — confirmations, schedule changes and cancellation notices by email, SMS and in-app.

Messages go to players who have an AllSquads account, however a booking was paid, and cancellation notices also come by SMS. If you have no AllSquads account, AllSquads doesn't send you anything about your bookings; your club or coach will contact you directly.

Where you'll see it

The exact booking fee for your own booking is always shown at checkout, before you pay — on the cart/checkout page, and again on your booking confirmation and receipt.

What Booking Fee Will I Pay?