Help centre
How AllSquads works
23 guides for players, coaches and clubs - bookings and credits, cancellations and refunds, term classes, court hire, payments and payouts.
Getting Started
- Platform OverviewWhat AllSquads is, the player/coach/club roles, and how the consumer and business surfaces fit together.
- Club Admin GuideSetting up a club account, multi-club and multi-role management, and inviting coaches.
- Troubleshooting GuideCommon player, coach, and club issues and how to resolve them.
- Club Admin FAQsFrequently asked questions about scheduling, court hire, memberships, and contacts.
- Onboarding SOPsStep-by-step onboarding checklists for players, coaches, and club admins.
- Analytics GuideHow coach, club, and platform analytics and period reports work.
- Platform PoliciesBooking, cancellation, refund, review, and content policies across the platform.
- Migrating from v1 & Claiming Your AccountClaiming your account after the v1 migration and what carries over to v2.
- What's NewWhere to find past announcements, who sees which ones, and how dismissing them works across devices.
Managing Classes & Bookings
- Class TypesThe six class types on AllSquads and how each is scheduled, priced, and booked.
- Court Hire GuideSetting up court hire, managing availability and member pricing, and how players book courts.
- Term ClassesCreating term classes, drop-in bookings, pro-rata pricing, and auto-renew.
- Scheduling and Conflict DetectionHow the conflict engine checks coach availability, court bookings, and scheduling clashes.
- Notifications ReferenceWhich notifications players, coaches, and club admins receive, and how to manage preferences.
Payments & Commissions
- Payments and CreditsHow Stripe payments, platform fees, weekly payouts, and the credits system work.
- Pricing TiersBooking fees, coach tiers, and club/business pricing tiers.
- What Booking Fee Will I Pay?How the booking fee is calculated, when the 50c minimum applies, and how it works across a multi-class cart or a booking paid partly with credit.
Cancellations & Credits
Coaches & Staff
Players & Accounts
Still stuck?
Signed-in coaches and club admins get the Help Assistant and can raise a support request straight from the dashboard. Everyone else can email us.